Hard Disk Error - Any Resolution?

hdunlavy · 12-03-2006, 01:04 PM

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We just bought a new PS3 this morning at Target, but it is apparently defective. When it first starts up, we get the error "Cannot start. The correct hard drive was not found". After getting this error initially, after a few minutes it did actually boot up and my son was able to play it for about 2 hours.

But then it hung when trying to install a demo he downloaded off the Sony Store (online). After a reboot, we are only getting the above error.

We have talked to Sony, who had us remove and put back the hard drive, but no change in behavior.

Of course my son is devastated, he has been wanting a PS3 for a year, and we have been doing daily checks of stores since launch. We bought the system at Target, and they are unable to hold another one for us in the future, we can only return it for a refund. Sony will send us a new one, but it takes 7-10 business days after receipt.

Anyway, it seems like all we have is a faulty hard drive, but wondered if anyone had an idea on how to verify that. I suppose it could be something faulty with the machine itself.

Anyway, this is super frustrating. Just wondering if anyone else had been through this or if there was anything else we could do. We are faced with trying to find another PS3 somewhere, or waiting for sure 2-3 weeks (calendar time) for a new PS3.

-Howard

XxMaStErOfAlLxX · 12-09-2006, 06:27 PM

Tri to deplug it then plug it back in

jackmurphystadium · 12-21-2006, 01:16 PM

Hi..I have had my 20G unit for a couple of weeks. I received the error message for the first time last night. I read the above post and tried to plug and unplug unit in the "on" position. This did work. Everything seems fine now. I do not see any other people with same issue. One solution is to keep unit always on. I do not know if there is a problem with this. I will not touch the harddrive but will make sure I register unit with Sony. John M.

millzy1990 · 03-26-2007, 05:03 PM

hey i bought a ps3 in england on day of release, got home, set it all up turned it on to see the error message, i tried again and got the same. i persisted for about 10 mins and eventually it played. everytime i come to start up the console i get the same error. i did find unplugging it helped but why should i have to suffer with this inconvenience after paying £525 for it. i think im going to go back to the shop and get a new one...... unless anyone know how to fix it?

Pete

Charlie · 03-26-2007, 06:07 PM

Go back and exchange it, I'm sure they'll have plenty of PS3s in stock to switch.

jackmurphystadium · 03-26-2007, 06:17 PM

I have had this issue only a few times. I have found that if I unplug the system and plug back in, the issue is resolved. The other option would be to keep the unit always on. As I understand, this does not harm the system and uses very little electricity. John M.

Siege890 · 03-26-2007, 07:43 PM

mines on 24/7 from the frist day and no troubles yet

y0j0e93 · 05-29-2008, 07:00 PM

I turned on my PS3 and the "hard disk drive files are corrupted please restore" message came up. i click restore and guess what...you guessed it, nothing happens, the ps3 restarts everytime it reaches 100% but the message keeps popping up. i try to unplug my system like some people say, it worked for them... but nothing happens for me, am i unplugging it the wrong way? Please write the steps to unplugging. any other types of help? $500 down the drain? i hope not, any help would be very very appreciated.

schaffin · 06-09-2008, 11:32 AM

Yeah, sorry..... I had that problem, and, return it.... And get another, because whn that shows up, its broken, so return it as fast as possoble.......................................... ..................

:incazz ato:

turok785 · 12-19-2008, 08:22 PM

the same problem happened to me i was playing my awesome PS3 when i turned off the tv and not the PS3 a week later my brother played on it and shut it off 3 hours later i tried to play it but i got the unreadable disk can not start

turok785 · 12-19-2008, 09:14 PM

also if my PS3 broke how much would it cost to get a new one, or would it be free

turok785 · 12-20-2008, 11:20 AM

so if i do trade in my PS3 HOW MUCH WOULD THAT COST

quisman · 01-01-2009, 12:21 AM

hey guys i need help i was playin my awesome ps3 (well, my brother's ps3), but then i turn it off . The next day i tried to play but then this "hard disk is corrupted" message appeared and if my bro knows bout it he's gonna kill me. what can i do ? i got 1 day to fix it

cfhjon · 05-25-2010, 10:18 AM

I got my Slimline Ps3 with a contract phone, had it for about a month and the other day i got the 'cannot start' message

Been looking everywere for the number to call, but cant find.

Any help is much appreciated

Cheers

maco · 10-20-2010, 07:37 PM

i may be able to help you hook ya hardrive up to ya pc do this
when you get to the assign if it pops up sayin format click cancel

commnad prompt

Type diskpart
Type list disk - get the disk number for the drive we are cleaning.
Type select disk 1 - if the disk is not #1, change this accordingly.
Type clean"
Type create partition primary
Type select partition 1
Type active
Type assign
Type exit
Type exit

PUT IT BACK IN YA PS3 UPDATE TO WHAT EVER FW U NEED

azions · 11-04-2010, 12:23 AM

I have face same problem before, but I found the solution.

brnrbr · 01-23-2011, 03:21 PM

After owning my PS3 for 15 months, I got the "cannot start. Cant find correct hard disc" . I tried all of the "fixes" like resetting, holding down the power button etc. No luck.I went down to Best Buy and picked up a Western digital 250 GB hard drive for $50 dollars. Slammed it in. Downloaded new firmware from the Sony sight unto a UBS thumbdrive. Started it up, it asked me to load the new firmware. I did. It took a while and a few operations, now it works fine. The old hard drive must have throw a rod.

SundayForever · 03-10-2011, 06:19 PM

Hi..I have had my 20G unit for a couple of weeks. I received the error message for the first time last night. I read the above post and tried to plug and unplug unit in the "on" position. This did work. Everything seems fine now. I do not see any other people with same issue. One solution is to keep unit always on. I do not know if there is a problem with this. I will not touch the harddrive but will make sure I register unit with Sony. John M.

MapleStory Mesos
Buy Maplestory Mesos
Rift Gold

03-26-2007, 06:17 PM	#6
jackmurphystadium Junior Member Member #330 Join Date: Dec 2006 Posts: 2	Hard Drive Not Found I have had this issue only a few times. I have found that if I unplug the system and plug back in, the issue is resolved. The other option would be to keep the unit always on. As I understand, this does not harm the system and uses very little electricity. John M.

03-26-2007, 07:43 PM	#7
Siege890 PS3Chat Members Member #813 Join Date: Mar 2007 Location: Minnesota, USA Posts: 483	mines on 24/7 from the frist day and no troubles yet __________________ Wizard's Ninth Rule “A contradiction can not exist in reality. Not in part, nor in whole.” `Terry Goodkind "I am enough of an artist to draw freely upon my imagination. Imagination is more important than knowledge. Knowledge is limited. Imagination encircles the world." -- Albert Einstein Welcome to my nightmare, I think you're going to like it.

05-29-2008, 07:00 PM	#8
y0j0e93 Junior Member Member #3716 Join Date: May 2008 Posts: 1	I'm Devastated *HELP PLEASE* I turned on my PS3 and the "hard disk drive files are corrupted please restore" message came up. i click restore and guess what...you guessed it, nothing happens, the ps3 restarts everytime it reaches 100% but the message keeps popping up. i try to unplug my system like some people say, it worked for them... but nothing happens for me, am i unplugging it the wrong way? Please write the steps to unplugging. any other types of help? $500 down the drain? i hope not, any help would be very very appreciated.

06-09-2008, 11:32 AM	#9
schaffin Super Moderator Member #3814 Join Date: Jun 2008 Location: St.Louis Posts: 139	Yeah, sorry..... I had that problem, and, return it.... And get another, because whn that shows up, its broken, so return it as fast as possoble.......................................... ..................:incazz ato:

05-25-2010, 10:18 AM	#14
cfhjon Junior Member Member #13756 Join Date: May 2010 Posts: 1	Does anyone know the uk phone number for sony??? I got my Slimline Ps3 with a contract phone, had it for about a month and the other day i got the 'cannot start' message Been looking everywere for the number to call, but cant find. Any help is much appreciated Cheers

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12-03-2006, 01:04 PM	#1
hdunlavy Junior Member Member #264 Join Date: Dec 2006 Posts: 1	Hard Disk Error - Any Resolution? Sponsored Links We just bought a new PS3 this morning at Target, but it is apparently defective. When it first starts up, we get the error "Cannot start. The correct hard drive was not found". After getting this error initially, after a few minutes it did actually boot up and my son was able to play it for about 2 hours. But then it hung when trying to install a demo he downloaded off the Sony Store (online). After a reboot, we are only getting the above error. We have talked to Sony, who had us remove and put back the hard drive, but no change in behavior. Of course my son is devastated, he has been wanting a PS3 for a year, and we have been doing daily checks of stores since launch. We bought the system at Target, and they are unable to hold another one for us in the future, we can only return it for a refund. Sony will send us a new one, but it takes 7-10 business days after receipt. Anyway, it seems like all we have is a faulty hard drive, but wondered if anyone had an idea on how to verify that. I suppose it could be something faulty with the machine itself. Anyway, this is super frustrating. Just wondering if anyone else had been through this or if there was anything else we could do. We are faced with trying to find another PS3 somewhere, or waiting for sure 2-3 weeks (calendar time) for a new PS3. -Howard

12-09-2006, 06:27 PM	#2
XxMaStErOfAlLxX PS3Chat Members Member #228 Join Date: Nov 2006 Posts: 274	Tri to deplug it then plug it back in

12-21-2006, 01:16 PM	#3
jackmurphystadium Junior Member Member #330 Join Date: Dec 2006 Posts: 2	Hi..I have had my 20G unit for a couple of weeks. I received the error message for the first time last night. I read the above post and tried to plug and unplug unit in the "on" position. This did work. Everything seems fine now. I do not see any other people with same issue. One solution is to keep unit always on. I do not know if there is a problem with this. I will not touch the harddrive but will make sure I register unit with Sony. John M.

03-26-2007, 05:03 PM	#4
millzy1990 Junior Member Member #953 Join Date: Mar 2007 Posts: 2	hey i bought a ps3 in england on day of release, got home, set it all up turned it on to see the error message, i tried again and got the same. i persisted for about 10 mins and eventually it played. everytime i come to start up the console i get the same error. i did find unplugging it helped but why should i have to suffer with this inconvenience after paying £525 for it. i think im going to go back to the shop and get a new one...... unless anyone know how to fix it? Pete

03-26-2007, 06:07 PM	#5
Charlie PS3Chat Members Member #732 Join Date: Mar 2007 Location: Canada Posts: 551	Go back and exchange it, I'm sure they'll have plenty of PS3s in stock to switch.

12-19-2008, 08:22 PM	#10
turok785 Junior Member Member #5786 Join Date: Dec 2008 Posts: 4	the same problem happened to me i was playing my awesome PS3 when i turned off the tv and not the PS3 a week later my brother played on it and shut it off 3 hours later i tried to play it but i got the unreadable disk can not start

12-19-2008, 09:14 PM	#11
turok785 Junior Member Member #5786 Join Date: Dec 2008 Posts: 4	also if my PS3 broke how much would it cost to get a new one, or would it be free

12-20-2008, 11:20 AM	#12
turok785 Junior Member Member #5786 Join Date: Dec 2008 Posts: 4	so if i do trade in my PS3 HOW MUCH WOULD THAT COST

01-01-2009, 12:21 AM	#13
quisman Junior Member Member #6017 Join Date: Jan 2009 Posts: 1	hey guys i need help i was playin my awesome ps3 (well, my brother's ps3), but then i turn it off . The next day i tried to play but then this "hard disk is corrupted" message appeared and if my bro knows bout it he's gonna kill me. what can i do ? i got 1 day to fix it

10-20-2010, 07:37 PM	#15
maco Junior Member Member #15405 Join Date: Oct 2010 Posts: 8	i may be able to help you hook ya hardrive up to ya pc do this when you get to the assign if it pops up sayin format click cancel commnad prompt Type diskpart Type list disk - get the disk number for the drive we are cleaning. Type select disk 1 - if the disk is not #1, change this accordingly. Type clean" Type create partition primary Type select partition 1 Type active Type assign Type exit Type exit PUT IT BACK IN YA PS3 UPDATE TO WHAT EVER FW U NEED

11-04-2010, 12:23 AM	#16
azions PS3Chat Members Member #15553 Join Date: Nov 2010 Posts: 10	I have face same problem before, but I found the solution. __________________ r4king.com

01-23-2011, 03:21 PM	#17
brnrbr Junior Member Member #16343 Join Date: Jan 2011 Posts: 1	After owning my PS3 for 15 months, I got the "cannot start. Cant find correct hard disc" . I tried all of the "fixes" like resetting, holding down the power button etc. No luck.I went down to Best Buy and picked up a Western digital 250 GB hard drive for $50 dollars. Slammed it in. Downloaded new firmware from the Sony sight unto a UBS thumbdrive. Started it up, it asked me to load the new firmware. I did. It took a while and a few operations, now it works fine. The old hard drive must have throw a rod.

03-10-2011, 06:19 PM	#18
SundayForever PS3Chat Members Member #16548 Join Date: Feb 2011 Posts: 14	Hi..I have had my 20G unit for a couple of weeks. I received the error message for the first time last night. I read the above post and tried to plug and unplug unit in the "on" position. This did work. Everything seems fine now. I do not see any other people with same issue. One solution is to keep unit always on. I do not know if there is a problem with this. I will not touch the harddrive but will make sure I register unit with Sony. John M. MapleStory Mesos Buy Maplestory Mesos Rift Gold

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