09-05-2007, 08:53 PM
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PS3Chat Members
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Great News For Warhawk Players
Dylan Jobe ( Developer Of Warhawk) : First off -- I want to let all of you know that, contrary to some of the posts here...the team was not sailing around, enjoying the labor day holiday while you all played and earned medals that were ultimately never awarded to you :-)
We have been pretty quiet recently as we look to determine the root cause of some of the issues that some players are currently experiencing. Some items we have fixes for, some we are still working on -- probably not the exact response that you wanted to hear, but its at least a status update.
The three main issues that we are tracking are:
Stats and Ranking errors, delayed posting, missing stats.
"Connection Failed" or otherwise messed-up join game errors.
Network Drops/Disconnects (we have a fix for these and should be deployed in the next service window)
Our team here at Incognito along with our great support team in San Diego were, and continue to be, diligently working on these issues. I want to reassure everyone that while we *have* been quiet these last few days, it is NOT a sign that we are off on some tropical island somewhere...we are hard at work on the big issues.
I'm not going to spin it and say "oh....we just had soooo many players.....so successful...blah, blah, blah."
That's a bulls&*#$t PR answer. The fact of the matter is that, there were some unforeseen issues that occurred once we went live...plain and simple. From here on out, look for far more frequent updates from us...even if its bad news.
Lastly, while I appreciate everyone's excitement and feedback. I beg of you please don't call my office :-)
My phone number was posted here and in a few other places and while I have had really good conversations with some of you, the team and I need to focus all of our attention on getting you great service...not going though 300 voicemails a day - I do hope you can understand.
That was posted on 9/5/07 at 10:05 AM MST
Dylan Jobe (Warhawk Developer) : There will be a maintenance window from 5am to 7am PDT on Thursday to allow us to deploy a fix for the occasional/random player drops. During these player drops the community would see the total world-wide player count drop between 1000 and 1500 players -- clearly not good.
This problem will be resolved with this maintenance window.
We are now also tracking a new issue that some of you have been experiencing with simply not being able to go online with Warhawk at all. Some of you mentioned that you starting seeing the problem with the release of the new firmware 1.92 -- we have no proof of this yet but anecdotal evidence seems to suggest so.
I will continue to keep everyone posted on our progress.
He Posted that on 9/5/07 12:50 PM MST
Proof? http://boardsus.playstation.com/play...ard.id=warhawk
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